Technology Coaching

Coaching Stories

More than ever, people with I/DD are living fuller lives with the support of technology. Read stories from chapters of The Arc, below.

James

James is person who is non-verbal and uses a communication device to communicate. He was evaluated for Tech Coaching in order to expand his communication skills using his communication device. He also worked on Facetime so that he can keep in touch with his parents. This has built on his communication skills and the ability for him to stay connect with his family when he is unable to see them in-person.

Jack

Jack began Tech Coaching to help his with his professional social skills. He sometimes struggled to remain on topic during professional exchanges. During his Tech Coaching sessions Jack worked on appropriate email etiquette and safety. He skills improved which will help him find and maintain consistent employment.

Ben

Ben is person who is non-verbal and uses a communication device to assist him with his communication. During his Tech Coaching sessions he and his coach, Jonathan, worked on expanding the use of his communication device so that he can express his wants and needs.Tech Coaching has helped expand Ben’s language and communication skills.

Liam

Liam was interested in getting assistance to complete his college coursework online. Liam needed to receive help with Adobe Illustrator to complete coursework requirements. Once Liam connected with his Tech Coach, David, he was able to get his coursework back on track and continued to work on his online education.

Blanca

Blanca was interested in learning basic tech skills during her coaching sessions. Through Tech Coaching Blanca learned how to navigate the desktop computer. She is able to turn it on and find the application that she is interested in working in. Blanca  is excited for more opportunities to use the new computer lab and continue to work on her technology skills.

Sue

Sue struggles with reading the news. She was evaluated to recieve Tech Coaching to assist her with reading the news online. Her Tech Coach, Maylin worked with her to learn how to use specific news apps that will use text-to-speech to turn the text into audio and read the words to Sue. Sue enjoys being able to be more independent because of her Tech Coaching.

Aust

Aust is a person with I/DD who is very independent, however he began Tech Coaching so that he could get assistance using technology to find a job. Aust learned about different apps and websites that can help him find employment opportunities. He also worked on programs that will help him create a cover letter and resume.

Tracey

Tracey is a person with Cerebral Palsy and she has limited speech. Tracey was interested in learning more about smart apps that could be incorporated into her television, this would allow her to control her tv and radio with her head “switch” independently. After working with a Tech Coach Tracey was able to improve her independence and knowledge of the smart devices she can use to make decisions.

Ember

Ember was seeking instruction on how to use technology to follow directions on a map. Ember worked with her Tech Coach to learn how to use an electronic map app so get from one place to another. Her family is excited about her progress and her work towards becoming more independent.

Nicholas

Nicholas was seeking employment and needed instruction on how to use a computer to complete an online job application. Nicholas worked with his Tech Coach to learn how to complete an online job application. He is now able to take ownership over his job search and feels more confident since he can complete job application independently.

Vanessa

Vanessa has difficulty reading and writing and before she started Tech Coaching it was difficult for her to complete a basic internet search without assistance. She would ask for assistance navigating the computer. After receiving Tech Coaching she is now able to navigate between multiple screens on the computer and is able to select topics of her choice. She has enjoyed gaining independence when using the computer.

Dwayne

Dwayne is a person with an intellectual disability and low vision. Staff at his chapter thought he would be a great candidate for tech coaching so they got his permission to evaluate him to receive coaching. Dwayne was interested in learning how to use his cell phone to keep in touch with others.During the tech coaching sessions. Dwayne learned how to enlarge the font on his cell phone so that it was easier for him to read on his phone.  This allowed Dwayne to communicate with his peers! Dwayne also learned how to initiate text messages on previous text threads and send next texts. This gave Dwayne the ability to do something that many take for granted, simple communication!

Dustin

Dustin recently secured a prestigious internship with the Department of Education, where he is supporting them by cleaning their website of outdated or irrelevant data. While he has a high level of basic computer knowledge, he needed some help from his Coach David to clarify the instructions that were given for specific tasks. With a little bit of support from David, Dustin eventually gained independence and was eventually able to establish shortcuts on his computer for his tasks to streamline his workflow.

Joshua

Josh came to the Tech Coaching Center because he was hoping to acquire a vital skill required to succeed at his job: he wanted to learn how to master the use of the digital scale that he uses to weigh packages. His job required that he makes sure that all of the packages he handles meet his employer’s weight requirements, making it extremely important that he learn all of the ins-and-outs of how to use the scale quickly and accurately. He practiced using the scale with his Coach, Rebecca, so that he could improve his accuracy and speed in using it. He eventually mastered the skill, and with that, he’s been able to guarantee his job and secure income for himself and his family.

Nic

Nic enjoys any opportunity to learn new things. He came to the Tech Coaching Center with the goal of learning the basics of using a camera and microphone to create videos. His coach, David, helped him learn how to use a computer’s microphone and camera settings, which could be useful for connecting with his loved ones over a video call or producing his next film project. Nic is really excited to use his newly acquired skills in the future.

Charla

Charla is an individual who has some speech limitations, yet one of the goals she wanted to accomplish early on with her Tech Coach was to use voice control with her television remote control. In a time where all mobile devices and most television sets are now able to recieve commands via voice control, Charla wanted to gain greater autonomy through this basic function. Her Coach, Tiffany, helped her master a few basic commands that have allowed her to pick her favorite channels on TV and enjoy the programs she is most interested in. She now has the ability to use this function with other devices, giving her greater access to technology.

Jennifer

While Jennifer had received previous instruction on how to use computers and tablets, a factor that persistently limited her progress was ber poor vision. Jennifer struggled to read any text which made everything more difficult. By working with her Tech Coach, she has learned to use the accessibility features of a computer to adapt the screen to her needs and is now able to more quickly access all of the things she does on the computer. Since her coaching began, she also purchased an ipad, which has many great accessibility tools that allow her to better connect with her friends and explore her interests independently.

Michelle

When Michelle came to the Tech Coaching Center, her primary objective was to augment her reading skills and improve her hand-eye coordination skills. Her Coach, Roxane, helped her improve both simultaneously by introducing Michelle to interactive games that would require her to move the mouse frequently and by helping her search for websites on search engines. Through her training sessions, Michelle is now a better reader and has significantly improved her hand-eye coordination.

Kathy

Kathy wanted to work on her typing skills so she began working with her Tech Coach, Jeremy. Over the course of 3 months Kathy worked on her typing skills. She completed periodic tests to demonstrate her improvement. The tests results showed that her typing speed and accuracy improved. Kathy also worked on creating business cards online during her tech coaching sessions on the computer.

Robert

Robert has significant challenges communicating verbally, which in turn has affected his ability to express himself with his caregivers and loved ones. His Tech Coach, Rosemary, helped him learn how to use Sketchpad 5.0, a digital art program. At first, Robert had some challenges in learning what each icon and setting in the program did, but after getting the hang of the program, Robert began producing beautiful images and designs that he was able to share with his friends and family. Thanks to Sketchpad and his Tech Coach, Robert is better able to express himself and is truly proud of the images he creates.

Amy

One of Amy’s favorite activities is participating in The Arc of Southern Maryland’s Photography Club. One of the skills she wanted to learn when she came to the Tech Coaching Center was to share the photos she takes with her other friends in the club. Her coach, Rosemary, helped her learn how to upload the photos she took from her camera onto her computer and email her photos to her friends and family so that they may also appreciate her talents. Now that she can share her photos with others, she hopes to compete and win the club’s photo challenge!

Shannon

Shannon came to the Tech Coaching Center to hone her skills in web design and photo editing. Her Tech Coach, Rosemary, taught Shannon the basics of downloading photos and using photo editing software to enhance them before uploading the finished products to a website. Shannon hopes to continue to master these skills in the future.

Tyler

Tyler came to the Tech Coaching Center with a special goal: he wanted to become an instructor to help his peers learn basic computer skills. His coach Lindsey became his mentor and champion as he learned how to teach these basic skills. Through hard work and learning this valuable skill, he eventually got a job at a tech firm, Cobalt Computer Services, where he is an assistant instructor for basic digital literacy classes.

Nicholas

Nicholas has a passion for cooking and trying out new recipes, which is why he wanted to learn how to search for recipes to try out at home. He met with Joshua, who showed him how to use the Supercook website. Through tech coaching, Nick was able to create a shortcut icon on his tablet which allows him to access the Supercook website from home. He is now able to click through ingredients that he already owns in order to locate recipes that he and his partner or Case Manager can prepare together. This coaching has allowed Nick to be more independent and to make healthier and more varied choices with the things he cooks.

Hugh

One of the goals that Hugh had when he came to the Tech Coaching Center was to use internet search tools to find interesting recipes that he could try out at home. Because he had little experience in using internet search tools, he worked with Erica to learn how to use Google to search for an print out recipes so that he could try them out at home. So far, Hugh has enjoyed trying new things in his kitchen and looks forward to continuing to hone his cooking skills.

Matthew

Matthew came to the Tech Coaching Center because, as a job seeker, he was looking for a way to create a resume that he could update easily and on multiple devices. He Tech Coach, Samsom, helped him to create Google email account and create a resume using Google Docs. he then taught Matthew how to download the Google Docs app on all of his mobile devices so that he could access and update his resume on-the-go. While he is currently finishing school, Matthew hopes to use his new skill to fine-tune his resume as he looks for jobs in the future.

Kelly

Kelly came to the Tech Coaching Center with a special project – she wanted to  help a friend of hers by creating a communication board. She started out by using my android phone to take pictures. She then used a USB cable to upload the pictures on to the computer. She created a folder on the desktop to save all the pictures and document. She learned how to insert pictures into a document and how to crop/resize them. She then was able to use a laminator to laminate the paper and finish the communication board.

Kelly saw a need in the life of one of her friends and decided to do something about it. Because of the coaching session, she was able to not only have the idea, but the ability to do something to better the life of someone else. Not only did her efforts help the life of someone who was non-verbal but also gave her a more meaningful and purposeful time at The Arc.

Amy

Amy is a craftsman and a businesswoman. She sought out Jeremy’s help at the Tech Coaching Center because she wanted to gain the knowledge and tools she needed to better market her products. With a little guidance from Jeremy, Amy created a set of her own business cards to hand out to her customers when they buy her items. Amy is now slowly but surely expanding her brand with the hope that increased sales will follow.

Daniel

Daniel came to the Tech Coaching Center with a very specific goal: he wanted to learn how to master Javascript to become a web developer. His tech coach, Jeremy, created a multi-session plan, during which he taught David how to use code to create individual shapes and fill them in with different colors and textures. Through his instruction at the Tech Coaching Center, David has acquired an invaluable professional skill that is highly sought after by employers.

Kyle

One of Kyle’s main goals when he came to the Tech Coaching Center was to learn how to use his Fitbit and Fitbit App to track his fitness goals. His coach, Karen, helped Kyle sync the app to his mobile device, master its settings and set goals for himself in the process. Thanks to his acquired skills, Kyle now regularly sets fitness challenges with his family members and friends who also use the app. Now all they have to do is catch up with Kyle!

Earl

Earl is a shy but fiercely independent individual who came to the Tech Coaching Center to learn how to better use his iPad to communicate with his caregivers and engage in recreational activities on his own. Patricia helped Earl to learn how to use FaceTime to communicate with his guardian and also learned how to use other apps as well, such as the weather and certain game apps to use in his down time. By learning these skills, Earl is now better connected and more independent than ever.

Kyle

Kyle S. was set to transition out of school in June 2018 and was going to begin looking for a job. Kyle’s main issue was a common one: he had never applied to a job before and had no idea where to begin. With the support of his job coach, David, Kyle not only learned where to look for jobs in his area online, he also learned how to apply to jobs. As of late March, Kyle had applied to several open positions in his area and had even gotten two interviews.

Sean

Sean is an intelligent individual who has a limited ability to communicate verbally with his family, caregivers and peers. Previously, Sean would use his iPad to convey visual cues (symbols, pictures) in combination with gestures and limited words to communicate. Seeking a more effective way to communicate, Sean signed up for Tech Coaching to learn how to use a typing-based communication application on his iPad. Sean worked with his coach, Jon, to master the app and improve his typing ability for speed and accuracy, greatly expanding Sean’s ability to converse with his family and others.

Ashlee

Ashlee came to The Arc Tech Coaching Center with the desire to learn how to use social media platforms safely and effectively to better connect with her loved ones. Her main area of focus was to learn how to use Facebook, as she thought that this would be a good way to communicate via messages, share photos and videos, and keep up with her large family’s activities. Her Tech Coaching Sessions allowed her to learn the ins and outs of using Facebook, all while emphasizing safety and etiquette in its use so that Ashlee could know which thoughts and pictures she could and should share with her friends. Her Tech Coaching experience gave her to keep up with and connect with her family independently and on her own time.

Amy

One of Amy’s main goals in life prior to receiving Tech Coaching was to better prepare herself for entering the job market. She worked with the Tech Coaching staff to create an email account and resume to be able to submit jobs online. She also learned how to search commonly-used online job boards to find jobs that she was interested and that matched her professional profile. Through her coaching, Amy has become much more confident and independent in the job application process and has used her skills to begin managing her job application process on her own.

Katie

One of Katie’s biggest goals in her life was to get a job and, as part of her steps toward achieving her goal, she came to The Arc Tech Coaching Center to learn how to search and apply for jobs online. Katie learned how to navigate to specific job websites, search for jobs that she was interested in and qualified for, and apply to jobs independently. Her learning efforts were quickly rewarded: within a few weeks, Katie has applied for and interviewed for a job that she eventually was hired for.

Suzzette

Suzzette came to The Arc Tech Coaching Center with a desire to learn how to use internet search engines to learn how to search for items and answers to questions that interest her. She had previous experience with using the internet for this purpose but had always required the support of a family member or staff member from The Arc to get to the information she was looking for. Her coach, Clay, not only taught her the basics on how to use search engines such as Bing and Google, he also taught her to keep records of the links she found useful and informative in Excel. With Clay’s help, Suzzette has garnered a greater sense of independence and is able to explore the subjects that most interest her on her own.

David

David came to his Tech Coach, Gina, with a very important goal: he wanted to learn how to access and use the accessibility features that came with his Android-powered Samsung smartphone. Being visually impaired, David had a hard time using his phone because the standard icon and text sizes were not large enough for him. Gina coached him in learning how to change the font size of the text on his phone and also how to use the magnify feature if something needed to be enhanced further. David now has little trouble navigating from one app to another and greatly enjoys his newfound independence.

Theresa

Theresa recently became the owner of a brand-new Kindle Fire, a tablet which would allow her to download all the videos, apps and books she wanted and have access to them at the touch of a button. In order to learn how to use it effectively, Theresa enlisted the help of Erica, a coach at The Arc Tech Coaching Center. Erica and Theresa began by setting up Theresa’s Amazon account using Theresa’s newly-created email account. After showing Theresa how to use her Gmail account, Erica helped show Theresa how to link her tablet to her Amazon account and navigate the app and video search engines on the tablet. Now that she’s able to use her tablet on her own, Theresa is now able to use her new tablet to pursue her own interests on an independent basis.

Clarence

Clarence has significant trouble in communicating with others, specifically as it relates to having face-to-face conversations. When he was introduced to the Talk Tablet app at The Arc Tech Coaching Center Open House event, Clarence seized the opportunity to sign up to courses so that he could learn how to use it. Clarence worked with his coach, Latrice, to learn how to use the app on one of NewStar’s tablets. Mastering the app has helped Clarence to turn a new leaf: He is now much better able to communicate with his friends and support staff at the chapter and is becoming more and more outgoing as time goes on.

Stan

Stan came to the Tech Coaching Center with a solid understanding of how to use his tablet and smartphone to effectively navigate his daily routine. One challenge that he asked his coach, Domickus, to assist him with was learning how to better organize his emails on his tablet and smartphone. Stan primarily uses email to communicate with his family and friends but was having trouble getting through the jumble of email he receives on a weekly basis to get to the messages that matter most.

Ryan

While the internet is a powerful and useful tool for all types of activities and goals, it can also be an unfamiliar and sometimes unsafe place. Ryan came to The Arc Tech Coaching Center wanting to learn how to use the internet in an efficient and safe way. Ryan had always wanted to learn the basics of using the internet but had never attempted to learn on his own due to his worries about encountering unsafe sites or situations through his exploration. Ryan began by taking lessons with his Tech Coach, Domickus, to learn how to use various internet search engines to find information and navigate to websites that way. Domickus then taught Ryan about internet safety, with an emphasis on identifying warning signs for unsafe sites and protecting Ryan’s personal information from unauthorized use. Domickus also helped Ryan set up some controls on his tablet and phone to help avoid unsafe sites. Equipped with his newfound knowledge on internet safety, Ryan is enjoying using the internet as a means to connect with his friends and as a tool to further his education.

Cyntoria

Prior to meeting Ashley, her Tech Coach, and participating in Tech Coaching, Cyntoria often preferred to keep to herself and not engage in group activities. The Arc’s staff had tried to offer Cyntoria various learning opportunities, but none had captured her attention – until Cyntoria learned about the Tech Coaching Center. When Cyntoria received the flyer for the coaching program, she immediately expressed interest in participating, with a focus on how to use a tablet to access leisure and social activities. After working with her coach, Ashley, on learning the basics of how to use a tablet, Cyntoria’s attitude and demeanor towards learning and being with others has changed dramatically. Not only is she adamant on continuing to hone her skills in using a tablet in the future, she is also actively seeking to join in on other activities and services offered by the chapter. Cyntoria’s Tech Coaching experience was more than just a foray into using tech – it was a vehicle which allowed her to come out of her shell and engage more with others.

Bobbi

Bobbi came to her coach, Ashley, with an important issue: Bobbi has access to a tablet at home but had not received instruction on how to use it to access apps for education and entertainment. Instead of using her tablet to access these tools independently, Bobbi was constantly having to rely on her friends and caregivers to help her navigate to the tools she wanted to use. As a music aficionada, one of Bobbi’s main objectives was to learn how to use apps that would allow her to listen to music from her favorite artists. During her sessions, Ashley and Bobbi focused on learning how to use the search function on Youtube so that Bobbi could listen to her favorite songs at any time. She also learned how to use Google’s search function to find answers to other questions that arise in her daily routine. Tech Coaching has allowed for Bobbi to not only make greater use of her tablet, but also become more independent, informed and able to engage in the activities that she enjoys.

Mike

Mike was already familiar with computers, but he wanted to learn how to use the IDX System specific to his health care internship. Through tech coaching, he took the first steps in understanding and using the IDX computer software. Utilizing his new skills, he has been more successful in his internship. Through the tech coaching program, he has gained more independence. Mike plans to continue with the tech coaching program and his long-term goal is to expand his computer skills and gain fulltime employment.

Debbie

Debbie needed to expand her computer skills to succeed at her internship at the University of Connecticut. Her support staff suggested tech coaching at her chapter of The Arc to learn the IDX System. With the support of her coach, Debbie learned how to use the IDX software and can now successfully schedule appointments on her own. This has enabled her to have more independence at work and made her a more marketable employee.

Jack

Jack has an internship that requires knowledge of a software system that he isn’t familiar with. He was offered the opportunity to have a tech coach support him and educate him on proper use of this system. This was extremely beneficial, as with Jack’s disability he required additional assistance to learn the system. With the support of his coach he learned the basics of the software. Now that he is proficient in the program, he can apply to full time positions once his internship is complete. Jack was extremely pleased with his progress and is happy that he met the goals he set for himself.

Lauren

Lauren has a job but was seeking more autonomy at work. Her job coach referred her to her local chapter of The Arc to participate in tech coaching. She successfully learned how to locate and stock items using a scanner. This has enabled her to be more efficient at her job as she places items throughout the store. Tech coaching helped Lauren gain confidence and independence.

Alison

Alison signed up for tech coaching through her local chapter of The Arc to learn how to use the internet to apply for a job. With the support of her coach, Alison became familiar with a number of employment sites and learned how to do a search to find jobs. While she still needs some assistance, she has come a long way and intends to continue tech coaching so she can be more independent. Her goal is to gain employment and become financially independent.

Amy

Communication can be difficult for Amy, which is why she signed up for tech training at The Arc. She entered the program to gain basic computer skills and use a smartphone — to help her better communicate. With the support of Tia and Nadia, Amy learned basic computer skills and she can identify her email, social media, and basic hardware on her devices. She can even successfully log into social media. Her next goal is to learn how to use social media to contact friends and family.

Faith

Faith successfully created a resume using Google Docs through her tech training course. She picked a template, formatted it, and familiarized herself with features like spell check and fonts. This is a huge progression from the basic texting she was capable before the tech training. She is now empowered to explore how templates in Google Docs can help her in her job search.

Glenn

Technology can help make people’s lives easier but can also help keep people safe. Glenn joined tech coaching to learn the evacuation procedures for fires and emergencies. Through his training with the support of technology, Glenn has become familiar with evacuation procedures and has successfully followed them during drills at his residence. His family finds comfort in this and the hope is Glenn can expand his knowledge using the tools that helped him succeed in learning the evacuation plans.

Ronnie

Technology can give individuals confidence in communicating, help connect with old friends, and even enter the work force. Ronnie entered tech training hoping to learn about using Facebook, look for schools online, and apply for jobs. He’s already achieved one of his goals during a social media session he learned to use Facebook to appropriately communicate and connect with his friends. Through future training, he will expand his skillset and access the information he needs online.

Alyssa

Alyssa is reliant on a job coach in work environment, but right now the challenge she faces is finding job placement. Her goal with tech coaching, was to learn how to use the internet to search for and apply for jobs. Through the training she became comfortable using the internet and completed a number of job applications online.

Lisbeth

Lisbeth signed up for coaching to improve her social skills. Through coaching she has gotten better at asking questions, making eye contact while engaging with people, and responding to answers. The training has empowered her to increase her social interactions with confidence. Additionally, she had more positive interactions with her peers and finds herself less reliant on staff when it comes to communicating.

Clayton

Clayton came to The Arc Tech Coaching Center wanting to find a way to teach himself skills that he can use toward his personal and professional goals. One of the main sources of information that he wanted to be able to use was YouTube but, given his mobility and communications limitations, Clayton needed to find effective strategies to use Youtube’s search engine that would match his abilities. His tech coach, Rob, practiced searching and navigating the Youtube site to find the tutorials and video trainings that Mitchell sought. Through this coaching, Clayton has become more confident in using Youtube on his own and has begun to teach himself new and valuable skills.

Mitchell

Mitchell came to The Arc’s Tech Coaching Center because he needed some extra help for another computer class that he was taking at the same time. Mitchell’s troubles with reading and writing had made the going tough in his other class and he sought out his coach, Rob, for some extra, one-on-one instruction on computer basics. With Rob’s help, Mitchell was able to get up to speed in his coursework and deliver an excellent final Powerpoint presentation that allowed him to graduate from the course. Since he graduated the course, Mitchell was gifted a computer that he can use at home for work, leisure and to communicate with his friends and family.

David

David is a young man that has trouble communicating verbally and had a strong desire to improve his ability to communicate through typing. Once David had expressed his interest in learning how to type more effectively, he began taking typing lessons with his tech coach, Rob, and soon was making progress in his typing speed and accuracy. David particularly enjoyed practicing typing using the typing games that Rob had introduced him to during their lessons. Through his Tech Coaching experience, David has become much better and more confident at communicating through typing.

Tina

Tina, a woman with cognitive and visual disabilities, had always wanted to learn basic computer skills to be able to live more independently but had trouble finding an instructor who could help her make computers more visually accessible. Her tech coaches, Tia and Nadia, taught Tina how to switch on certain accessibility features in Microsoft Windows, such as enlarged icons, screen reading applications and others, to make her use of technology more seamless. Having learned how to make her computer more accessible, Tina is now able to take her computer learning skills to the next level.

Ember

Ember was brand new to using computers when she enrolled at one of The Arc’s Tech Coaching Centers. Her main goal was to achieve a basic level of understanding of how to search the internet to find specific information she was looking for. This would include using search engines, navigating web pages and accessing resources that would enable her to engage in other lifespan activities including finding and applying to jobs in her area. Her tech Coaching training sessions have allowed her to focus her internet research skills and apply to jobs in her area that fit her skillset.

Renisha

Renisha enrolled in the Tech Coaching Centers because she wanted to learn how to use email to communicate better with her loved ones and submit job applications online. Renisha’s coaches, Tia and Nadia, worked with Renisha to set up a personal email account and taught her the basics on how to send emails and read incoming messages. Renisha took to using her email quickly and eventually became comfortable enough with email to showcase her talents to some of her friends and colleagues.

Brian

When Brian’s parents heard about The Arc’s Tech Coaching Center, they saw the opportunity for Brian, a mostly non-verbal young man with an affinity for computers, to expand his use of computers to more than watching his favorite cartoons on Youtube. His parents already knew that Brian had great typing skills and could navigate the web with little difficulty, but after his first tech coaching session, it became evident that Brian’s computer skills went beyond what his parent’s thought. Brian’s Tech Coach, Charlotte, and Brian’s parents worked together to identify a specific goal he wanted to accomplish using his computer skills. After completing several online career interest assessments, Charlotte helped Brian create a resume that would enable him to pursue jobs in the areas that interested him the most. Through the Tech Coaching Centers, Brian is on track to find a job that best suits his skills, interests and life goals.

Cherilyn

Cherilyn is a non-verbal individual who, prior to receiving tech coaching, was mainly using hand written notes and basic sign to communicate with her caregivers and loved ones. She chose to receive Tech Coaching as a stepping stone towards using computers and tablets as augmentative communication devices. She worked with her coach, Bernadette, to learn basic computer skills such as typing and using a mouse to communicate her thoughts. Since her lessons began, Cherilyn has sufficiently progressed in her typing skills to request a formal technology assessment to try different keyboard-based communication devices out. Cherilyn hopes that, with a new and more advanced device, she will be able to increase her independence and learn other computer-based skills.

Michael

Michael came into the The Arc’s Tech Coaching Center with a basic yet extremely important need: to learn how to communicate more effectively using his tablet and augmentative communication software. Michael is non-verbal and uses his tablet to communicate with his caregivers, family members and friends. Michael worked with his tech coach, Ashley, to improve his communication skills on his tablet. Michael has made a good deal of progress since he first began his training and continues to improve his abilities every day.

Mike

Mike was about to start an internship when he realized that he was lacking in a skill that would be critical to his success: Microsoft Excel. While he had experience in inputting data into data sheets, he did not have much practice in sorting and manipulating information in Excel and he knew that he would need to know how to do this in his new role. Mike’s coach, Sandy, has helped him by showing him the basics of Excel and pointing him to useful tutorials on Youtube that he could use to further improve upon his newfound skills. The combination of the coaching he received at the Tech Coaching Center and his self-teaching gave Michael the knowledge and confidence he needed to succeed in his new internship.

Vanessa

In order for Vanessa to find a job in the community, she needed to learn how to navigate online job boards and apply to jobs online. She wanted to find a job that was a right fit for her skills and that was within her geographic area. Thanks to her coach, Sandy, Vanessa was able to find, apply for and secure a job at a local Homegoods store. Sandy has also helped Vanessa to balance her own checkbook, manage her finances and live more independently. QUOTE: “Tech Coaching helped me find a job and become more independent.” — Vanessa

Jess

Jess signed up for the tech coaching through her chapter to acquire skills that she knows would be valuable in her job. Her coach, Ashley, created a step-by-step training on how to use the scanning device Jess uses at her work and how to input items electronically into her company’s computer system. Through the training program, she has grown more comfortable with using the scanner and mastered how to store digital documents she’s scanned on her computer. She plans to continue her training to gain additional skills and become more independent as she seeks to further her career. QUOTE: “I liked having Ashley teach me.” — Jess

Jack

Jack loves to learn and is constantly seeking opportunities to acquire news skills. He signed up for the training program to use technology to navigate public transportation in his city. The bus enables Jack to get from home to his day programs, work, and internships. Jack’s coach, Sandy, introduced him to a transportation app that enables him to see when the bus is coming and what route gets him where he needs to be. With the support of his coach and the app, Jack is able to manage his own transportation to and from work and other programs. The goal is to eventually expand Jack’s skill set so he can travel to other places. The only complaint Jack has with his new life as a commuter is that he wishes the bus would be on time.

Nick

Nick has always had a passion for videography and computers. He signed up for tech coaching to turn this passion into a practical skill. Nick began his journey with his coach, David, to create and edit videos. Filming and editing videos is an intricate, multi-step process that can be quite involved. Nick’s learning style requires that tasks be broken down and for directions to be clearly defined for him to succeed. Over a five-week training, David supported Nick in learning the basics of creating and editing videos while setting him up on a path toward mastering these skills. By the end of the program, Nick could run the camera and audio for a film and even work a little with editing equipment. Nick takes great pride in what he learned and accomplished with the support of his coach. He has already shared his desire to return next summer to expand his knowledge base in this field.